Support

At PCI-PAL we have staff dedicated 24/7 to handling different levels of customer enquiries.  Whether it be an everyday request to our customer support team, or a strategic question for your account manager we employ a team of experienced call centre and telecommunications professionals to ensure PCI-PAL clients receive marketing leading customer support.

PCI-PAL support is provided across several channels from telephone and email, to web chat and face-to-face, on-site interaction.  PCI-PAL customers benefit from regular service reviews and the PCI-PAL team are always looking towards innovation and product development to maximise the efficiency of the product with all our customers.

24/7 emergency out of hours support is available to any clients with this need.  PCI-PAL is supported by the groups 70 seat contact centre, with specialist telecoms agents ready to instigate escalation procedures should the need require.