Number Porting

Telephone numbers

A key element to implementing the PCI-PAL product is the integration of your telephone numbers into our network.  We have found that a majority of call centres receive calls through a range of non-geographic (0800 / 0845) or geographic (01 / 02) network numbers.  In order to use PCI-PAL, all calls where payments are taken must run through our network.  As such, we would port your existing numbers to our network or provide new numbers.

How will porting my numbers affect my call centre?

Number porting is an OFCOM regulated process that allows businesses to move their numbers between telecoms suppliers.  Porting is a seamless process between the major telecommunications networks in the UK.  The process on average takes around 3 weeks, at the end of which your call traffic simply switches to route over the receiving network instead of the losing network.  Porting is a free exercise and is designed to give control to the users of numbers who wish to move between supplier (particularly to gain value added services, like PCI-PAL).

Who will I pay for my non-geographic and geographic network numbers?

You will cease to pay your existing supplier and all costs will then be charged by PCI-PAL following the number port. 

So this will be a major cost for my business?

Well, not really.  It is a cost that most call centres already pay, so rather than bringing on an additional cost, you would simply move supplier and the PCI-PAL minute charges would simply replace those of your existing provider.

The PCI-PAL network

The PCI-PAL network is hosted within a UK based, triple sited, tier 1 infrastructure.  The triple sited nature of the network results in a robust and resilient network infrastructure capable of handling high volume call campaigns ranging from electoral registration to major television response.

The network utilises major networks including Cable & Wireless and BT to route calls securely to their destinations ensuring PCI-PAL customers receive service excellence at all times.

PCI-PAL customers also benefit from a suite online accessible call logs providing detailed call performance and billing details.  The suite is updated in real time and can be accessed 24/7 365 days a year.  Go to the Reporting page to learn more.